Shipping policy

Packaging

When posting fragile ceramics, we tend to use quite a bit of packaging to ensure your order arrives safely and in one piece. We are conscious about our choice of packing materials and do our very best to use biodegradable and compostable packaging. We also often re-use bubble wrap, and in this event we encourage you to further re-use or recycle where possible. 

 

 

When will my order be shipped?

All orders will be shipped within 3 business days of your purchase. You will receive an email with a tracking number when your order has left the studio and is on it's way to you. 

 

Who is our courier?

We use Sendle as our primary courier service. 

 

Does my delivery require a signature?

Parcels can be left at the door if you wish, however please note that parcels with signature can request compensation for missing parcels. Parcels with no signature are not able to claim compensation via insurance. 

 

Do you offer International Delivery?

We are more than happy to ship Internationally. If you would like to place an international order, please get in touch with us at sono.studio@outlook.com and we will arrange it for you :)